Gambling should be an enjoyable form of entertainment — nothing more. 99f999 provides every player in Bangladesh with the tools, information, and support needed to keep gambling fun, safe, and firmly within their control.
At 99f999, responsible gaming is not an afterthought — it is a core part of how we operate. We believe that gambling, when approached thoughtfully and within defined personal limits, can be a genuinely entertaining activity. However, we also recognise that for some players, gambling can become harmful. Our responsibility is to provide every player on the 99f999 Platform with the resources and controls they need to manage their gambling behaviour effectively.
99f999 serves players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, and beyond. We are aware that gambling carries real risks, and we take those risks seriously. Every feature described on this page is available to all registered 99f999 players at no cost and without penalty. Using these tools is a sign of strength, not weakness.
The 99f999 Platform is strictly for adults aged 18 years and above. This is not merely a policy preference — it is a non-negotiable requirement applied to every account on the Platform. Age verification is carried out as part of the Know Your Customer (KYC) process, and 99f999 reserves the right to request identity documentation at any time to confirm a player's age.
Any account found to belong to a person under the age of 18 will be closed immediately, all pending withdrawals will be cancelled, and any winnings accumulated on the account will be forfeited. If you are a parent or guardian and believe that a minor has accessed the 99f999 Platform, please contact us immediately at [email protected] so that we can take prompt action.
We also strongly encourage parents and guardians to use device-level parental control software to prevent minors from accessing online gambling services. A number of reputable filtering tools are available that can restrict access to gambling websites across shared household devices.
Problem gambling is characterised by a persistent inability to control gambling behaviour despite negative consequences to the individual's finances, relationships, mental health, or professional life. It affects people from all backgrounds and can develop gradually over time. Recognising the early signs is the most important step toward addressing the issue.
You may be experiencing problem gambling if any of the following apply to you:
You spend more money on gambling than you originally intended or can comfortably afford to lose.
You chase losses by placing additional bets in an attempt to recover money you have already lost.
You find it difficult to stop gambling once you have started, even when you intended to play for a short time only.
Gambling is causing conflict in your relationships with family members, friends, or colleagues.
You borrow money or sell personal possessions to fund your gambling activity.
You feel anxious, irritable, or restless when you are not able to gamble.
You conceal the extent of your gambling activity from people close to you.
Gambling has begun to interfere with your work, studies, or daily responsibilities.
If you answered "yes" to two or more of the questions above, we encourage you to contact the 99f999 support team and make use of one or more of the responsible gaming tools described in this page. Early action is always more effective than waiting until the problem becomes severe.
Even if you do not currently have concerns about your gambling behaviour, adopting a few simple habits can help ensure that your experience on 99f999 remains positive and sustainable over the long term.
All responsible gaming controls available on the 99f999 Platform can be activated by contacting our support team directly at [email protected]. Simply state which tool you wish to activate and the parameters you would like applied. Our support team will process your request promptly and confirm activation via your registered email address. There is no fee or penalty associated with using any of these tools.
If you are concerned about your gambling and need to speak with someone or request an immediate account restriction, our support team is available around the clock.
Email us at:
[email protected]Response time: within 48 hours (BST, UTC+6). For urgent self-exclusion requests, state "URGENT SELF-EXCLUSION" in your subject line.
99f999 provides a range of practical tools that give you direct control over your gambling activity. All tools are free to activate and can be requested at any time by contacting [email protected].
Set a maximum daily, weekly, or monthly deposit limit on your 99f999 account. Once your chosen limit is reached, the Platform will prevent further deposits until the limit period resets. Limits can be reduced immediately; increases take 7 days to come into effect to protect you during any cooling-off impulse. Limits are denominated in Bangladeshi Taka (BDT).
Define the maximum amount of time you are willing to spend on the 99f999 Platform in a single session. When your chosen time limit is reached, you will receive a notification and, if you have opted for strict enforcement, your session will be ended automatically. This feature helps counteract the tendency to lose track of time during play.
Set a cap on the total amount you are willing to lose across a defined period — daily, weekly, or monthly. Once that threshold is reached, further betting activity will be suspended for the remainder of the limit period. This is one of the most effective tools for preventing large, unplanned losses in a short timeframe.
Request a short-term break from the 99f999 Platform lasting anywhere from 24 hours to 6 weeks. During a cooling-off period your account remains open but all deposit and betting functionality is disabled. You may still withdraw any available balance. This tool is ideal if you feel you need a brief pause to reassess your gambling habits without committing to a full self-exclusion.
Self-exclusion is a formal, account-level restriction that prevents you from accessing or using the 99f999 Platform for a minimum period of 6 months. During the exclusion period your account is fully locked, no deposits are accepted, and you will not receive any promotional communications. Self-exclusion cannot be reversed before the minimum period has elapsed. To request self-exclusion, email [email protected] with the subject line "SELF-EXCLUSION REQUEST".
You can request to be removed from all 99f999 promotional communications at any time — including bonus offers, event notifications, and seasonal campaign emails. Opting out of marketing materials removes the environmental triggers that can prompt unplanned gambling activity. Contact [email protected] to update your communication preferences immediately.
Activating any responsible gaming tool on 99f999 takes only a few minutes. Follow the steps below to put a control in place on your account.
Access the 99f999 Platform using your registered username and password via the 99f999 Login page.
Send an email to [email protected] stating the specific tool you wish to activate and the parameters you want applied (e.g., "weekly deposit limit of ৳5,000").
Our support team may ask you to confirm your identity to ensure the request is being made by the account holder. This protects you from unauthorised changes to your account settings.
Once activated, you will receive a confirmation to your registered email address. The tool takes effect immediately upon confirmation unless a scheduled start date is agreed.
Every responsible gaming commitment we make at 99f999 is grounded in these fundamental principles.
No player under 18 years of age is permitted to register or play on the 99f999 Platform. KYC verification is applied to all accounts, and identity documentation may be requested at any time to confirm age eligibility.
99f999 is open about the odds, house edges, and the nature of gambling as a form of entertainment rather than a reliable income source. We present this information clearly so that every player can make fully informed decisions.
The 99f999 team monitors player activity for patterns that may indicate harmful gambling behaviour. Where such patterns are identified, our support team may proactively reach out to offer guidance and responsible gaming tools.
Self-exclusion periods and minimum cooling-off durations cannot be shortened or reversed at the player's request. This is a deliberate design choice — the restrictions are built to protect you even when the impulse to resume gambling feels strong.
Our support team handles all responsible gaming queries with discretion and empathy. There is no judgement and no penalty for seeking help. Requesting a limit or exclusion does not affect your account standing or any pending withdrawal you may have.
99f999 regularly reviews its responsible gaming policies and tools to ensure they remain effective and reflect current best practices. Player feedback is actively welcomed as part of that process — contact us at [email protected] to share your thoughts.
Responsible gaming is at the heart of everything we do. If you are confident in your gambling habits and ready to enjoy our cricket markets, slots, or live casino games, we invite you to explore the Platform — always within your personal limits.
18+ only. Gambling can be addictive — please play responsibly and within your means. For support, email [email protected].