99f999 Privacy
Policy

1. Introduction

This Privacy Policy ("Policy") describes how 99f999 ("we", "us", "our", or "the Platform") collects, processes, stores, and protects personal data provided by or generated through the use of the 99f999 website and associated online casino and sports betting services accessible at 99f999.club.

99f999 is committed to handling personal data responsibly and in accordance with recognised data protection principles. We collect only the data necessary to operate the Platform, process transactions, verify player identities, and comply with our legal and regulatory obligations. We do not sell personal data to third parties under any circumstances.

This Policy applies to all players registered on the 99f999 Platform, including those accessing the Platform from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and all other regions of Bangladesh. By using the Platform you consent to the data practices described in this Policy. If you do not consent, you must not register for or use the 99f999 Platform.

This Policy should be read alongside the 99f999 Terms & Conditions, which govern the overall legal relationship between you and the Platform.

2. Data We Collect

99f999 collects personal data in the following categories. We collect only what is necessary for the purposes identified in Section 4 of this Policy.

Category	Examples	Purpose
Identity Data	Full legal name, date of birth, gender, national identity card (NID) number, passport number	Account registration, KYC verification, age verification
Contact Data	Mobile telephone number, email address, residential address (including city and district)	Account communications, support responses, transaction notifications
Financial Data	bKash/Nagad/Rocket/Upay mobile wallet numbers, bank account reference numbers, Visa/Mastercard partial card details (where applicable)	Deposit and withdrawal processing, fraud prevention
Transactional Data	Deposit history, withdrawal history, bet history, game session records, bonus usage	Account management, dispute resolution, responsible gaming monitoring
Technical Data	IP address, browser type and version, device type, operating system, session timestamps, referring URL	Platform security, fraud detection, performance optimisation
Usage Data	Pages visited, games played, betting market interactions, session duration, click patterns	Platform improvement, personalisation, responsible gaming analytics
Communications Data	Support chat logs, email correspondence with [email protected], complaint records	Support delivery, complaint handling, quality assurance

3. How We Collect Your Data

3.1 Directly from You

The majority of personal data processed by 99f999 is provided directly by you when you: complete the registration form on the Platform; undergo identity verification (KYC); make a deposit or request a withdrawal; contact the 99f999 support team at [email protected]; or participate in any promotional activity offered through the Platform.

3.2 Automatically During Platform Use

When you access and use the 99f999 Platform, certain technical and usage data is collected automatically through standard web server logs, session tracking mechanisms, and analytics tools. This data helps 99f999 maintain platform security, identify unusual access patterns, and understand how players navigate the site in order to improve the user experience.

3.3 From Third Parties

99f999 may receive limited personal data from third-party service providers in specific circumstances. Identity verification service providers may confirm or supplement identity information submitted during KYC. Payment processors such as bKash, Nagad, Rocket, and banking partners transmit transaction status data to 99f999 to confirm the completion or failure of deposit and withdrawal instructions. Game providers including Pragmatic Play, Evolution Gaming, and Spribe transmit game session outcome data to 99f999 for settlement and accounting purposes.

4. How We Use Your Data

99f999 processes personal data only for legitimate purposes directly related to the operation of the Platform and the delivery of services to players. The specific purposes for which each category of data is used are set out below:

• Account registration and management: Identity and contact data is used to create and maintain your 99f999 account, verify your identity, and communicate account-related information including security alerts and policy update notifications.
• Transaction processing: Financial data is used solely to process deposits and withdrawals through your selected payment method (bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, or City Bank). All transactions are denominated in Bangladeshi Taka (BDT).
• KYC and fraud prevention: Identity data, financial data, and technical data are used to verify that you meet the Platform's eligibility requirements (including the 18+ age requirement), to detect and prevent fraudulent account activity, and to comply with applicable anti-money laundering obligations.
• Responsible gaming monitoring: Transact ional data and usage data are analysed to identify patterns that may indicate problem gambling behaviour, to support the delivery of responsible gaming tools (including deposit limits, session controls, and self-exclusion), and to comply with responsible gaming obligations.
• Customer support: Communications data is used to respond to your queries, handle complaints, and maintain a record of support interactions for quality assurance and dispute resolution purposes.
• Platform improvement: Aggregated and anonymised usage data is analysed to understand how players interact with the Platform, identify technical issues, and prioritise product improvements. This analysis does not identify individual players.
• Marketing communications: Where you have opted in to receive promotional communications, contact data may be used to send you information about 99f999 bonuses, promotions, and new features. You may withdraw consent for marketing communications at any time by contacting [email protected].

99f999 does not use personal data for automated decision-making that produces legal or similarly significant effects on players, except where such processing is required to fulfil KYC, fraud prevention, or responsible gaming obligations.

5. Data Sharing

99f999 does not sell, rent, or trade personal data to any third party. Personal data may be shared with third parties only in the following strictly limited circumstances:

5.1 Payment Processing Partners

To process deposits and withdrawals, 99f999 shares the minimum necessary financial data with the relevant payment processing partner — including bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and City Bank. These partners process payment data solely to complete the transaction instruction and are not permitted to use player data for any other purpose.

5.2 Identity Verification Providers

To fulfil KYC obligations, 99f999 may share identity data (such as name, date of birth, and document reference numbers) with specialist identity verification service providers. These providers are contractually bound to process data only for the purpose of identity verification on behalf of 99f999.

5.3 Game Content Providers

Game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive anonymised or pseudonymised session data (such as a player token or session ID) to deliver and settle game outcomes. These providers do not receive your full personal identity information.

5.4 Legal and Regulatory Obligations

99f999 may disclose personal data to competent authorities, law enforcement bodies, or courts where required to do so by applicable law, or where such disclosure is necessary to prevent, investigate, or report fraud, money laundering, or other criminal activity.

5.5 Business Transfers

In the event that 99f999 undergoes a merger, acquisition, or sale of all or substantially all of its assets, personal data held by 99f999 may be transferred to the relevant successor entity. Players will be notified via their registered email address before any such transfer takes place, and the successor entity will be required to honour the commitments made under this Policy.

6. Cookies & Tracking Technologies

6.1 What Are Cookies

Cookies are small text files placed on your device when you visit a website. 99f999 uses cookies and similar tracking technologies (including local storage and session tokens) to operate the Platform, maintain your login session, remember your preferences, and collect usage analytics.

6.2 Types of Cookies Used

• Strictly Necessary Cookies: Required for the Platform to function. These include session authentication cookies that keep you logged in to your 99f999 account and security cookies that protect against cross-site request forgery. These cookies cannot be disabled without impairing your ability to use the Platform.
• Functional Cookies: Used to remember your preferences (such as language settings and display options) so that they are retained between sessions.
• Analytics Cookies: Used to collect aggregated, anonymised data about how players navigate the Platform. This data is used internally to improve page performance and user experience. 99f999 does not share raw analytics data with advertising networks.

6.3 Managing Cookies

You can control and delete cookies through your browser settings. Please note that disabling strictly necessary cookies will prevent you from logging in to your 99f999 account and using core Platform features. For instructions on managing cookies in your browser, refer to your browser's help documentation.

7. Data Retention

99f999 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account and identity data: Retained for the duration of your account and for a period of five (5) years following account closure, to comply with anti-money laundering record-keeping requirements.
• Financial and transactional data: Retained for a minimum of five (5) years following the date of the transaction, in line with standard financial record-keeping obligations.
• Technical and usage data: Retained for a maximum of twenty-four (24) months, after which it is deleted or fully anonymised.
• Support communications: Retained for three (3) years from the date of the last communication, to support dispute resolution and quality assurance.

When personal data is no longer required for any of the above purposes, 99f999 will securely delete or irreversibly anonymise it so that it can no longer be linked to any individual player.

8. Data Security

99f999 implements technical and organisational security measures designed to protect personal data against accidental loss, unauthorised access, disclosure, alteration, and destruction. These measures include:

• TLS/SSL encryption applied to all data transmitted between your device and the 99f999 Platform.
• Encryption of sensitive data fields (including payment reference details) at rest in the Platform's database systems.
• Access controls that restrict internal access to personal data to authorised personnel who require it for the performance of their duties.
• Regular security assessments to identify and address potential vulnerabilities in the Platform infrastructure.
• Incident response procedures that ensure prompt action is taken in the event of a suspected data security breach, including notification to affected players where required.

While 99f999 takes data security seriously and maintains industry-standard protections, no internet-based platform can guarantee absolute security against all threats. You are responsible for maintaining the security of your own 99f999 Login credentials. If you suspect that your account has been compromised, please contact [email protected] immediately.

9. Your Data Rights

As a player on the 99f999 Platform, you have the following rights with respect to your personal data:

• Right of Access: You may request a copy of the personal data that 99f999 holds about you. We will respond to verified access requests within a reasonable time.
• Right to Rectification: If any personal data held by 99f999 is inaccurate or incomplete, you may request that it be corrected. You can update basic account information directly through your account settings, or contact [email protected] for assistance.
• Right to Erasure: You may request that 99f999 delete your personal data. This right is subject to limitations where retention is required by law (for example, financial records retained to comply with anti-money laundering obligations cannot be deleted on request).
• Right to Restrict Processing: In certain circumstances, you may request that 99f999 limit the processing of your personal data while a query or complaint is being resolved.
• Right to Withdraw Consent: Where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that took place before the withdrawal.
• Right to Lodge a Complaint: If you believe that 99f999 has handled your personal data in a manner that violates this Policy, you are entitled to raise a complaint by contacting [email protected]. 99f999 will investigate all complaints promptly and respond within thirty (30) days.

To exercise any of the rights listed above, please contact 99f999 at [email protected] with a description of your request. We may ask you to verify your identity before processing the request in order to protect the security of your account.

10. Minors

The 99f999 Platform is strictly intended for adults aged 18 years and above. 99f999 does not knowingly collect or process personal data belonging to individuals under the age of 18. If 99f999 becomes aware that personal data has been collected from a person under 18, that data will be deleted immediately and the associated account will be closed in accordance with the Platform's underage player policy.

If you are a parent or guardian and believe that a minor has registered on the 99f999 Platform or provided personal data without your knowledge, please contact [email protected] immediately so that we can take prompt corrective action.

11. Third-Party Links & Services

The 99f999 Platform may display content delivered by third-party game providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) and may reference third-party payment services (including bKash, Nagad, and Rocket). These third parties operate under their own privacy policies, which are independent of this Policy. 99f999 is not responsible for the data practices of third-party providers. We encourage you to review the privacy policies of any third-party service with which you interact in connection with your use of the 99f999 Platform.

12. Changes to This Policy

99f999 reserves the right to update or revise this Privacy Policy at any time to reflect changes in data processing practices, legal obligations, or Platform functionality. When a material change is made, 99f999 will notify registered players via their registered email address or via a prominent notice on the Platform prior to the change taking effect.

The "Last Updated" date at the top of this Policy reflects the date on which the most recent revision was made. Continued use of the 99f999 Platform after any update to this Policy constitutes acceptance of the revised terms. If you do not agree with any change, you should cease using the Platform and may request account closure by contacting [email protected].

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which 99f999 processes your personal data, please contact our support team using the details below. All privacy-related queries are handled by our support team and will receive a response within 48 hours (Bangladesh Standard Time, UTC+6).

Support Email: [email protected]

Platform: 99f999.club

Response Time: Within 48 hours (BST, UTC+6)